The following are some of the most asked questions regarding paying fees and fines online.
How can I pay my library fines and fees online?
Login to My Account, select "unpaid fines and bills," then select Pay Online.
What forms of payment are accepted for online payments?
The Library accepts Visa, MasterCard, Discover, or debit cards.
Is there a minimum fine amount that can be paid online?
No. You may pay any fine amount that you owe, although each selected item must be paid in full – you cannot pay a partial amount on a selected fine.
Can I choose to pay only a portion of a fine?
Once in the "My Account - unpaid fines and bills link," all fines are pre-selected. If you do not wish to pay all of the fines, you can uncheck those fines you do not wish to pay. The fine amount will recalculate automatically. Note: each selected item must be paid in full – you cannot pay a partial amount on a selected fine.
Is a service fee charged when paying fines online?
No. The Akron-Summit County Public Library does not add an additional service charge for paying fines online.
Do I get a receipt when I pay my fines online?
If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.
Why do the fines I just paid still appear on the My Account screen?
You may need to "refresh" your browser screen. When you do, it will accurately reflect your payment.
Is the transaction secure?
All transactions are secured with Secure Sockets Layers (SSL) security and 128-bit encryption. The Library provides this service to ensure that user's sensitive information is only used for its intended purpose.
Will my credit card account information be saved?
No. The Library will not retain any of your credit card information. You will have to reenter it, should you wish to pay online again.
Help! I received an error message: "There is a problem with your patron record - payment not made - please see librarian for assistance."
This message indicates that the system was not able to access your library card record. If the error message displays after you attempt payment again, please try the transaction again at a later time or visit your local library to pay your fines or fees. If you receive this error message it means that no payment was processed and no fines were cleared.
What happens if I receive a message that the transaction was declined?
Your fines and fees will not be applied to the credit/debit card and will remain on your library account. Contact the institution issuing your credit/debit card for more information as to why the transaction was declined.
For additional assistance in paying fines and fees online, contact your local library.