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Your Service Animal

The Akron-Summit County Public welcomes our customers who use service animals as determined by the Americans With Disabilities Act (ADA).  service animal (dog or miniature horse only) is an animal that has been individually trained to work or perform tasks for the benefit of a person with a disability. The work or task must be directly related to that person’s disability.

Animals that are considered pets, or comfort, therapy, or support animals, are not service animals as defined by the ADA and are not permitted in Library buildings at this time. (Exceptions will be made for animals in the building as part of Library educational and recreational programming, pending approval by the Director or his/her designee.)

Service Animals at the Library:

  • Service Animals must be harnessed, leashed or tethered unless these devices interfere with a service animal’s work or the person’s disability prevents use of these devices. The animal may leave the owner’s side only to perform a designated task.
  • A service animal that is not behaving properly in the Library will be required to leave the Library for a 24-hour period. Specific behaviors for which an animal will be required to leave include:
  • The animal is barking (not as part of a designated task) or growling.
  • The animal is displaying aggressive behavior toward other customers or service animals.
  • The animal is displaying disruptive behavior such as running or jumping toward other people or animals or being destructive of Library property.
  • The animal is not housebroken.
  • The animal is not otherwise under the control of the customer.

In these circumstances, every reasonable effort will be made to serve customers whose service animals are temporarily restricted from entering Library buildings.

  • Service Animals In-Training will be permitted in the Library as long as the trainer and animal demonstrate appropriate service animal behavior.

Customers with Service Animals or Service Animals In-Training will not be refused access to Library facilities because of staff or customer allergies or discomfort with, or fear of, dogs or miniature horses.

For more information about the Americans With Disabilities Act and service animals, please visit: .

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Your Library is Sensory-Inclusive

The Akron-Summit County Public Library and KultureCity have joined forces to make a visit to the library a great experience for all of our customers, including those with sensory-processing needs. 

Sensory Bags Available Here

Sensory Bags (with noise-cancelling headphones, fidgets, and other resources) are available at our Main Library Security and Children’s Library desks, and at all circulation desks in our Branch Libraries.

Weighted lap pads are also available at those locations. (Sensory Bags and weighted lap pads are for use during your visit at the Library. We’ll ask to hold your library card or other form of ID while you are using these resources.)

Quiet Zones, typically low-traffic areas of the Library, are designated on all floors of Main Library and at all branch libraries.

A Social Story for each of our Library locations is available through the KultureCity app .

Our trained staff is ready to make your experience at your sensory-inclusive Library a great one!

The Akron-Summit County Public library and its 17 branch locations provides a variety of accessible services for people with disabilities.

Vision Assistance

Large-print and Audiobooks

Large-print books and audiobooks can be reserved at our online library catalog or call the reference desk at any of our 18 branch locations to find out more. Audiobooks can also be downloaded from the Digital Media section of the library's website.

Homebound Assistance

Library Express Delivery Service (LEDS)

You may have difficulty in getting to the Library on a regular basis. Perhaps you are recuperating from an illness, are homebound, or caring for a family member who isn’t well and can’t get out. If you need us, we can offer you service by mail to you at your home.

Visit the LEDS page to learn more about this important service.

Hearing Assistance

Sign language interpreters

To make accommodations for an event or class, please contact the event branch location for more information on this service.  To inquire about any of these assistive services, please ask any staff member to learn more.