Outside Pick-Up Service

Beginning June 29, the Library will launch Outside Pick-up Service at all locations, including Main Library, and Drive-up Window Service at Main Library. Holds, including those available at the time of the Library’s closure, will be available by pick-up appointment only. (Appointments are not needed for items held at Main Library’s Drive-up Window.)

Outside Pick-Up appointments should only be scheduled after you have been notified that your holds are ready for pick-up.

Scheduling Your Appointment

• Have you received a notification that your held items are ready for pick-up? It’s time to schedule your appointment!
• Items must be picked up from the Library location where they are currently being held. If your pickup location is Mobile Services, please call 330.643.9055 to arrange for pickup at Main Library or the branch most convenient for you.
• Use our online calendar to schedule the pick-up location, date, and time most convenient for you. If you are unable to schedule online, please call your holds location.
• Enter the requested library account information in your appointment request.
• Once you have submitted your appointment request, you will see a confirmation screen with your appointment details. You will also receive an e-mail confirmation and further Outside Pick-up instructions.
• Only a single appointment is needed to pick up all of your holds – if it is here, we will have it ready for you!

When You Arrive For Your Appointment

• Please arrive promptly at your scheduled time.
• CALL the branch number listed on library signs to let us know you’ve arrived.
• WAIT for your designated Pick-Up cart to be placed on the sidewalk in front of the Library.
• RETRIEVE your items.
• Please remain in your car until your designated Pick-Up cart is available.
• If you are walking, arriving by bus, or biking, please maintain a 6-foot distance from other customers and from Pick-Up carts while you are waiting for your items.
• If you have library items to return, place them in the book drop. Library staff cannot accept returned items.
• Library buildings are not open to customers at this time.

Appointment Hours

Main Library (High Street Only):

• Monday - Thursday: 11 am - 7 pm
• Friday: 11 am - 5 pm
• Saturday: Closed
• Sunday: Closed

Branch Locations:

• Monday - Thursday: 11 am - 7 pm
• Friday: 12 - 5 pm
• Saturday: Closed
• Sunday: Closed

Springfield-Lakemore Branch Library:

• Monday: 12 - 7 pm
• Tuesday: 11 am - 7 pm
• Wednesday: 12 - 5 pm
• Thursday: 12 - 7 pm
• Friday: 12 - 5 pm
• Saturday: Closed
• Sunday: Closed

Main Library Drive-up Window Hours

• Monday - Thursday: 10 am - 7:45 pm
• Friday: 10 am - 5:45 pm
• Saturday: Closed
• Sunday: Closed

Questions? Phone service is available by calling Main Library at 330-643-9000 from 10 am to 8 pm, Monday through Thursday, and 10-6 pm on Fridays, or your local branch library.